Privacy Notice

This notice explains what happens when we process your personal information. It covers when and why we collect personal information, how we use it and what we do with it.

All processing of personal data will be in line with the General Data Protection Regulation (GDPR) and in accordance with general UK legislation.

It is important for you to read this so that you are properly informed and also are aware of your rights under GDPR.

Personal data is any information by which an individual person can be identified. This includes a name, an identification number, address, email address, IP address, photo, date of birth and phone number. This also covers any factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of a person.

Processing includes collection, recording, organising, storage, adapting, retrieval, use, erasure or destruction.

We are committed to keeping your information securely and with respect.

For any information please contact Martyn Finch at Global Ingredients Limited 6 Rio Drive Collingham Newark Nottinghamshire NG23 7NB Company Number 06376794

Email: info@globalingredients.co.uk Phone: 01636 894059

For independent advice about data protection issues you can contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Email : casework@ico.org.uk Phone : 0303 123 1113 Website : www.ico.org.uk

1. What Information do we collect?

We only collect information when we need it to provide our services, to promote our services, to maintain our accounts and records and comply with UK law.

For general enquiries by phone or email

• We will have your name and email or telephone number and the nature of your query and our reply

For provision of our Services

• We will have your name, address email, telephone number and whatever further information necessary for the safe and successful provision of our services and completion of any order. Further information will also be obtained throughout until the service is concluded and will be kept in our records.

We also process personal information about our suppliers, any employees, independent contractors, advisers and other professional experts.

To receive our email newsletter, information about special offers unconnected to your original order or any information we may believe to be of interest to you

• We will need you name and email address
• We will need your consent to be added to the newsletter/ mailing list
• We will use this information to provide you with periodic newsletters and information as above

2. Who will we share your data with?

We sometimes need to share personal information with other organisations that we work with or who provide services on our behalf. When sharing information we will comply with all aspects of current data protection law.

Where necessary or required we share information with

• Suppliers of our Products
• Carriers of our Products
• Business associates and other professional advisers
• Financial organisations
• Current, past or prospective employees
• Official bodies
• Service providers including accounting system provider and credit check provider

We never share personal information with any other organisation for third party marketing purposes.

Third Parties will also have access to some of your information through your use of our website www.globalingredients.co.uk on a limited basis. These will include Google Analytics and our own current bank.

3. The Legal Basis for the Processing

The legal basis for processing shall be:

• The individual has given consent to the processing of their personal information
• The processing is necessary for the performance of a contract to which the individual is a party or in order to take steps at the request of the individual prior to entering into a contract
• Processing is necessary to comply with our legal obligations
• Processing is necessary for our legitimate interests or those of a third party except where overridden by the interests of the individual.

4. Security of Processing

We are implementing technical and organisational measures to ensure personal information processed remains secure but absolute security cannot be guaranteed.

5. How long will we keep your data?

Personal data is retained only as long as necessary to comply with statutory retention periods. At the end of those periods the data will be securely deleted provided it is no longer required to fulfil the contract or any legal proceedings

6. Transfer of your Information out of the EU

We may transfer personal data to countries outside the European Economic Area (EEA) if necessary to complete an order. If this should occur we will inform you of this. You should be aware that countries outside the EEA may not have such robust data protection laws as within the EEA, We will however take what steps we can to protect your interest.

7. Your rights

We are committed to upholding your rights in respect of your personal data.

1. Right of Access

You have a right to ask us what personal information we hold about you and to request a free copy of your information. This is known as a Subject Access Request (SAR). SARs need to be in writing and we ask it is accompanied by proof of your identity and address.

If you want specific information e.g. a particular time frame please clarify this in your written confirmation of consent.

If someone is requesting information on your behalf we shall need your written consent and evidence of ID for both of you.

We have to comply you with the information you request within 30 days although we will endeavour to do so as soon as possible.

2. Right to Rectification

You can ask us to rectify your personal data if it is inaccurate or incomplete. Please assist us by informing us of any obvious changes.

3. Right to erasure

This is known as the ‘right to be forgotten’. In some circumstances you can ask for your data to be deleted or removed. However we will need to consider each case on its circumstances and it may be that we are obliged to retain the data under our legal and other obligations

4. Right to Withdraw Consent

Where consent forms the basis of processing you have the right to withdraw that consent at any time.

8. Complaints

In the first instance please send any complaints to Martyn Finch as above. If you are not satisfied with the response then you should contact the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Email : casework@ico.org.uk Phone : 0303 123 1113 Website : www.ico.org.uk

9. General

You may not transfer any of your rights under this Privacy Notice to any other person. We may transfer our rights where we reasonably believe your rights will not be affected.

This Notice will be governed by the laws of England and Wales

This Notice will be updated from time to time and a copy of the latest version will be on our website.

Last updated: June 2018